Refund Policy

Eligible items

We accept refund requests for items that meet specific criteria to ensure fairness and quality control. Eligibility depends on condition, usage, and purchase verification.

• Products purchased directly from norlathis.live
• Items returned in original condition and packaging
• Unused products without signs of wear or damage
• Orders accompanied by valid proof of purchase

Refund requests must be submitted within the designated return window to qualify for review and processing.

• Standard return window: 30 days from delivery date
• Late submissions may not be approved
• Refunds processed within 7–10 business days after approval

Timeframe

Refund procedure

Our step‑by‑step process ensures clarity and efficiency. Follow the instructions below to initiate your return.

1. Email our support team with your order number
2. Receive confirmation and return instructions
3. Ship the item to the provided return address
4. Inspection and refund approval notification
5. Refund issued to original payment method

• Return shipping costs may apply unless item is defective
• Refund amount excludes original shipping fees
• Items showing damage from misuse are not eligible
• Partial refunds may be issued if conditions are unmet

Conditions

Specific terms apply to ensure responsible and equitable returns.

Non‑refundable items

Certain products are excluded from refunds for hygiene, customization, or regulatory reasons.

• Personalized or custom‑made products
• Digital downloads or instant access services
• Gift cards and promotional items
• Items marked “Final Sale” at purchase